Sales Executive

Kalyan Jewellers; Thanjavur, Ramanathapuram, Vellore; On-site; INR 200,000 - 300,000; Full time

Job summary

Kalyan Jewellers in India is seeking a Customer Care Executive to engage with customers after purchase, ensuring satisfaction and addressing concerns.

You will collect feedback to improve loyalty, build lasting relationships by resolving issues promptly, and spot cross-selling opportunities for jewellery services and products.

The role involves full-time, on-site work in Tamil Nadu, offering growth opportunities within a renowned retail brand.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-focused mindset with strong problem-solving abilities.
• Basic knowledge of jewellery products is a plus.

Responsibilities

• Conduct follow-up calls to customers post-purchase, ensuring satisfaction and addressing any concerns.
• Collect feedback to improve customer experience and loyalty.
• Build lasting relationships with customers by resolving issues promptly.
• Identify opportunities for cross-selling and promoting additional services or products.

Skills

Communication skills

Customer focus & problem-solving

Jewellery knowledge (basic)

Job description

Key Responsibilities:

• Conduct follow-up calls to customers post-purchase, ensuring satisfaction and addressing any concerns.
• Collect feedback to improve customer experience and loyalty.
• Build lasting relationships with customers by resolving issues promptly.
• Identify opportunities for cross-selling and promoting additional services or products.

Requirements:

Age: 18-35 years

Experience: Open to both fresher and experienced candidates.

Skills Needed:

• Strong communication and interpersonal abilities.
• Customer-focused mind set with problem-solving skills.
• Basic understanding of Jewellery products is a plus.