Sales Executive

Kalyan Jewellers; Kolhapur District, Satara, Ahmednagar; On-site; INR 167,000 - 279,000; Full time

Job summary

Kalyan Jewellers in Kolhapur is seeking a customer service representative to handle post-purchase support, follow up with customers, collect feedback, and resolve issues to build lasting relationships.

Freshers and experienced candidates are welcome. Strong communication, interpersonal skills, and a customer-first mindset are essential, with basic jewellery knowledge a plus. This role supports loyalty and cross-selling efforts.

Qualifications

• Age: 18-35 years.
• Experience: Open to both fresher and experienced candidates.
• Skills: strong communication, interpersonal abilities, and customer focus.

Responsibilities

• Conduct follow-up calls to customers post-purchase, ensuring satisfaction and addressing concerns.
• Collect feedback to improve customer experience and loyalty.
• Build lasting relationships by resolving issues promptly.
• Identify opportunities for cross-selling and promoting additional services or products.

Skills

Communication

Interpersonal skills

Customer focus

Problem-solving

Job description

Key Responsibilities:

• Conduct follow-up calls to customers post-purchase, ensuring satisfaction and addressing any concerns.
• Collect feedback to improve customer experience and loyalty.
• Build lasting relationships with customers by resolving issues promptly.
• Identify opportunities for cross-selling and promoting additional services or products.

Requirements:

Age: 18-35 years

Experience: Open to both fresher and experienced candidates.

Skills Needed:

• Strong communication and interpersonal abilities.
• Customer-focused mind set with problem-solving skills.
• Basic understanding of Jewellery products is a plus.