Sales Executive

Kalyan Jewellers; Surat, Ankleshwar; On-site; INR 240,000 - 320,000; Full time

Job summary

Kalyan Jewellers in Surat is seeking customer-facing candidates to enhance post-purchase satisfaction and loyalty. The role involves following up with customers, gathering feedback, and resolving concerns to build lasting relationships.

Freshers and experienced applicants are welcome, with an emphasis on strong communication and a customer-first mindset. Candidate should have good interpersonal skills and a basic understanding of jewellery products is a plus.

Qualifications

• 18–35 years age, fresher or experienced candidates welcome.
• Strong communication and interpersonal abilities are essential.
• Customer-focused mindset with effective problem-solving to resolve issues.

Responsibilities

• Conduct follow-up calls to customers post-purchase to ensure satisfaction.
• Collect feedback to improve customer experience and loyalty.
• Build lasting relationships by promptly addressing concerns and resolving issues.
• Identify opportunities for cross-selling and promoting additional services or products.

Skills

Communication

Interpersonal skills

Problem solving

Jewellery knowledge

Job description

Key Responsibilities:

• Conduct follow-up calls to customers post-purchase, ensuring satisfaction and addressing any concerns.
• Collect feedback to improve customer experience and loyalty.
• Build lasting relationships with customers by resolving issues promptly.
• Identify opportunities for cross-selling and promoting additional services or products.

Requirements:

Age: 18-35 years

Experience: Open to both fresher and experienced candidates.

Skills Needed:

• Strong communication and interpersonal abilities.
• Customer-focused mind set with problem-solving skills.
• Basic understanding of Jewellery products is a plus.