Sales Executive

Kalyan Jewellers; Nagercoil, Salem, Puducherry; On-site; INR 180,000 - 300,000; Full time

Job summary

Kalyan Jewellers in Tamil Nadu is seeking a customer service professional to engage with customers post-purchase, gather feedback, and resolve issues while building long-term relationships. The role includes identifying cross-selling opportunities and promoting additional jewellery services or products.

Candidates may be fresher or experienced and should be 18–35 years old, with strong communication and a customer-focused mindset. Jewellery knowledge is a plus for this position.

Qualifications

• Open to both fresher and experienced candidates.
• Age 18–35 years.
• Basic understanding of jewellery products is a plus.
• Strong communication and interpersonal abilities.

Responsibilities

• Conduct follow-up calls to customers post-purchase, ensuring satisfaction and addressing concerns.
• Collect feedback to improve customer experience and loyalty.
• Build lasting relationships with customers by resolving issues promptly.
• Identify opportunities for cross-selling and promoting additional services or products.

Skills

Strong communication

Interpersonal skills

Customer focus

Problem solving

Jewellery knowledge

Job description

Key Responsibilities:

• Conduct follow-up calls to customers post-purchase, ensuring satisfaction and addressing any concerns.
• Collect feedback to improve customer experience and loyalty.
• Build lasting relationships with customers by resolving issues promptly.
• Identify opportunities for cross-selling and promoting additional services or products.

Requirements:

Age: 18-35 years

Experience: Open to both fresher and experienced candidates.

Skills Needed:

• Strong communication and interpersonal abilities.
• Customer-focused mind set with problem-solving skills.
• Basic understanding of Jewellery products is a plus.