Sales Executive

Kalyan Jewellers; Palakkad, Kozhikode, Thiruvananthapuram; On-site; INR 180,000 - 240,000; Full time

Job summary

Kalyan Jewellers in Palakkad, Kerala invites energetic individuals for a customer service role. You will engage with shoppers, handle follow-up calls, collect feedback, and build lasting relationships by resolving concerns promptly.

Freshers are welcome; experience is not mandatory. Strong communication and a customer‑first mindset are essential, with a basic understanding of jewellery products considered a plus. Training will be provided.

Qualifications

• Age 18-35 years.
• Fresher or experienced candidates.
• Excellent communication and interpersonal skills.
• Basic jewellery knowledge a plus.

Responsibilities

• Conduct follow-up calls to customers post-purchase to ensure satisfaction.
• Collect feedback to improve customer experience.
• Build lasting relationships by promptly resolving issues.
• Identify opportunities for cross-selling and promoting services or products.

Skills

Communication skills

Customer focus

Jewellery knowledge

Job description

Key Responsibilities:

• Conduct follow-up calls to customers post-purchase, ensuring satisfaction and addressing any concerns.
• Collect feedback to improve customer experience and loyalty.
• Build lasting relationships with customers by resolving issues promptly.
• Identify opportunities for cross-selling and promoting additional services or products.

Requirements:

Age: 18-35 years

Experience: Open to both fresher and experienced candidates.

Skills Needed:

• Strong communication and interpersonal abilities.
• Customer-focused mind set with problem-solving skills.
• Basic understanding of Jewellery products is a plus.