Sales Executive

Kalyan Jewellers; Dadri, Ghaziabad, Greater Noida; On-site; INR 180,000 - 240,000; Full time

Job summary

Kalyan Jewellers in Dadri, Uttar Pradesh invites a customer relations executive to join our frontline service team. You will make follow-up calls after purchases, ensure satisfaction, and address concerns to build trust.

You will collect feedback to improve the customer journey, seek cross-selling opportunities, and resolve issues promptly, helping to strengthen loyalty and repeat visits. Freshers and experienced candidates are welcome.

Qualifications

• Strong communication and interpersonal abilities.
• Customer-focused mindset with problem-solving skills.
• Basic understanding of Jewellery products is a plus.

Responsibilities

• Follow-up calls to customers post-purchase, ensuring satisfaction and addressing concerns.
• Collect feedback to improve customer experience and loyalty.
• Build lasting relationships with customers by resolving issues promptly.
• Identify opportunities for cross-selling and promoting additional services or products.

Skills

Communication skills

Interpersonal abilities

Customer focus

Problem solving

Jewellery knowledge

Job description

Key Responsibilities:

• Conduct follow-up calls to customers post-purchase, ensuring satisfaction and addressing any concerns.
• Collect feedback to improve customer experience and loyalty.
• Build lasting relationships with customers by resolving issues promptly.
• Identify opportunities for cross-selling and promoting additional services or products.

Requirements:

Age: 18-35 years

Experience: Open to both fresher and experienced candidates.

Skills Needed:

• Strong communication and interpersonal abilities.
• Customer-focused mind set with problem-solving skills.
• Basic understanding of Jewellery products is a plus.