Sales Executive

Kalyan Jewellers; Hyderabad, Kurnool District; On-site; INR 167,000 - 279,000; Full time

Job summary

Kalyan Jewellers in Hyderabad is seeking a Customer Service Associate to follow up with customers after purchases, ensure satisfaction, and address any concerns. You will collect feedback to improve the customer experience and loyalty, and build lasting relationships by resolving issues promptly.

The role involves identifying opportunities for cross-selling and promoting additional services or products, requiring strong communication, a service mindset, and a basic understanding of jewellery

Qualifications

• Age: 18-35 years.
• Fresher or experienced candidates welcomed.
• Basic understanding of jewellery products is a plus.

Responsibilities

• Follow up with customers post-purchase to ensure satisfaction.
• Address customer concerns and resolve issues.
• Collect feedback to improve experience and loyalty.
• Identify opportunities for cross-selling and promote products or services.

Skills

Strong communication

Interpersonal skills

Customer focus

Job description

Key Responsibilities:

• Conduct follow-up calls to customers post-purchase, ensuring satisfaction and addressing any concerns.
• Collect feedback to improve customer experience and loyalty.
• Build lasting relationships with customers by resolving issues promptly.
• Identify opportunities for cross-selling and promoting additional services or products.

Requirements:

Age: 18-35 years

Experience: Open to both fresher and experienced candidates.

Skills Needed:

• Strong communication and interpersonal abilities.
• Customer-focused mind set with problem-solving skills.
• Basic understanding of Jewellery products is a plus.