Sales Executive

Kalyan Jewellers; Khordha, Agartala, Sonitpur; On-site; INR 150,000 - 300,000; Full time

Job summary

Kalyan Jewellers in Odisha, India is seeking a customer service executive to enhance post-purchase satisfaction through proactive follow-ups and issue resolution. You will build lasting relationships with customers and help resolve concerns efficiently.

Freshers are welcome. Strong communication and a customer-first mindset are essential, with a basic understanding of jewellery products considered a plus.

Qualifications

• Age 18–35 years.
• Fresher or experienced candidates welcome.
• Strong communication and interpersonal skills.
• Basic understanding of jewellery products is a plus.

Responsibilities

• Follow-up calls to customers post-purchase to ensure satisfaction.
• Collect feedback to improve customer experience and loyalty.
• Build lasting relationships by addressing concerns and resolving issues promptly.
• Identify opportunities for cross-selling and promoting jewellery services or products.

Skills

Strong communication

Interpersonal skills

Customer-focused mindset

Problem-solving

Job description

Key Responsibilities:

• Conduct follow-up calls to customers post-purchase, ensuring satisfaction and addressing any concerns.
• Collect feedback to improve customer experience and loyalty.
• Build lasting relationships with customers by resolving issues promptly.
• Identify opportunities for cross-selling and promoting additional services or products.

Requirements:

Age: 18-35 years

Experience: Open to both fresher and experienced candidates.

Skills Needed:

• Strong communication and interpersonal abilities.
• Customer-focused mind set with problem-solving skills.
• Basic understanding of Jewellery products is a plus.