Sales Executive

Kalyan Jewellers; Ludhiana, Moga, Solan; On-site; INR 134,000 - 279,000; Full time

Job summary

Kalyan Jewellers seeks a customer-focused individual in Ludhiana to engage shoppers after purchase, ensuring satisfaction and resolving concerns. You will conduct follow-up calls, gather feedback, and foster loyalty by addressing issues promptly.

The role welcomes both freshers and experienced candidates aged 18-35, emphasizing strong communication, interpersonal skills, and a basic understanding of jewellery products.

Qualifications

• Age 18-35 years.
• Fresher or experienced candidates welcome.
• Strong communication and interpersonal abilities.
• Basic understanding of Jewellery products is a plus.

Responsibilities

• Conduct follow-up calls to customers post-purchase, ensuring satisfaction and addressing any concerns.
• Collect feedback to improve customer experience and loyalty.
• Build lasting relationships with customers by resolving issues promptly.
• Identify opportunities for cross-selling and promoting additional services or products.

Skills

Strong communication

Interpersonal abilities

Customer-focused mindset

Problem-solving

Job description

Key Responsibilities:

• Conduct follow-up calls to customers post-purchase, ensuring satisfaction and addressing any concerns.
• Collect feedback to improve customer experience and loyalty.
• Build lasting relationships with customers by resolving issues promptly.
• Identify opportunities for cross-selling and promoting additional services or products.

Requirements:

Age: 18-35 years

Experience: Open to both fresher and experienced candidates.

Skills Needed:

• Strong communication and interpersonal abilities.
• Customer-focused mind set with problem-solving skills.
• Basic understanding of Jewellery products is a plus.