Sales Executive

Kalyan Jewellers; Uttar Dinajpur, Durgapur, Howrah; On-site; INR 200,000 - 340,000; Full time

Job summary

Kalyan Jewellers is seeking a customer service associate to engage with shoppers after purchase, ensuring satisfaction and loyalty. You will handle follow-ups, collect feedback, and resolve issues promptly while identifying chances to cross-sell jewellery services or products.

The role welcomes freshers and experienced candidates aged 18-35, with strong communication and a customer-first mindset. Jewellery product knowledge is a plus, and you will join a dynamic retail team at our stores.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-focused mindset with problem-solving ability.
• Basic knowledge of jewellery products is a plus.

Responsibilities

• Conduct follow-up calls to customers post-purchase to ensure satisfaction.
• Collect feedback to improve customer experience and loyalty.
• Build lasting relationships by resolving issues promptly.
• Identify opportunities for cross-selling and promoting additional services or products.

Skills

Communication skills

Interpersonal skills

Customer focus

Problem-solving

Job description

Key Responsibilities:

• Conduct follow-up calls to customers post-purchase, ensuring satisfaction and addressing any concerns.
• Collect feedback to improve customer experience and loyalty.
• Build lasting relationships with customers by resolving issues promptly.
• Identify opportunities for cross-selling and promoting additional services or products.

Requirements:

Age: 18-35 years

Experience: Open to both fresher and experienced candidates.

Skills Needed:

• Strong communication and interpersonal abilities.
• Customer-focused mind set with problem-solving skills.
• Basic understanding of Jewellery products is a plus.