Sales Executive

Kalyan Jewellers; Bengaluru; On-site; INR 180,000 - 300,000; Full time

Job summary

Kalyan Jewellers in Bengaluru is seeking a Customer Relations Executive to follow up with customers after purchase, ensure satisfaction, and address concerns. You will collect feedback to improve the customer experience and loyalty, and build lasting relationships by resolving issues promptly.

Additionally, you will identify opportunities for cross-selling and promoting jewellery services or products, contributing to customer retention and revenue growth.

Qualifications

• Excellent communication and interpersonal abilities.
• Customer-focused mindset with problem-solving skills.
• Basic understanding of jewellery products is a plus.

Responsibilities

• Conduct follow-up calls to customers post-purchase, ensuring satisfaction and addressing any concerns.
• Collect feedback to improve customer experience and loyalty.
• Build lasting relationships with customers by resolving issues promptly.
• Identify opportunities for cross-selling and promoting additional services or products.

Skills

Communication

Interpersonal skills

Customer focus

Problem solving

Job description

Key Responsibilities:

• Conduct follow-up calls to customers post-purchase, ensuring satisfaction and addressing any concerns.
• Collect feedback to improve customer experience and loyalty.
• Build lasting relationships with customers by resolving issues promptly.
• Identify opportunities for cross-selling and promoting additional services or products.

Requirements:

Age: 18-35 years

Experience: Open to both fresher and experienced candidates.

Skills Needed:

• Strong communication and interpersonal abilities.
• Customer-focused mind set with problem-solving skills.
• Basic understanding of Jewellery products is a plus.