Sales Executive

Kalyan Jewellers; New Delhi; On-site; INR 230,000 - 340,000; Full time

Job summary

Kalyan Jewellers in Delhi is seeking a customer service executive to engage with buyers after purchase, ensure satisfaction and promptly address any concerns. You will build trust by listening carefully, resolving issues, and conveying jewellery details clearly to customers.

The role emphasizes collecting feedback, nurturing loyalty, and spotting opportunities to suggest complementary products or services. Freshers welcome as well as experienced candidates, with a strong focus on communication

Qualifications

• Age 18–35 years as stated.
• Fresher or experienced candidates welcome.
• Jewellery knowledge is a plus.

Responsibilities

• Conduct follow-up calls to customers post-purchase, ensuring satisfaction and addressing any concerns.
• Collect feedback to improve customer experience and loyalty.
• Build lasting relationships with customers by resolving issues promptly.
• Identify opportunities for cross-selling and promoting services or products.

Skills

Communication skills

Interpersonal skills

Customer-centric mindset

Problem solving

Job description

Key Responsibilities:

• Conduct follow-up calls to customers post-purchase, ensuring satisfaction and addressing any concerns.
• Collect feedback to improve customer experience and loyalty.
• Build lasting relationships with customers by resolving issues promptly.
• Identify opportunities for cross-selling and promoting additional services or products.

Requirements:

Age: 18-35 years

Experience: Open to both fresher and experienced candidates.

Skills Needed:

• Strong communication and interpersonal abilities.
• Customer-focused mind set with problem-solving skills.
• Basic understanding of Jewellery products is a plus.