Sales Executive

Kalyan Jewellers; Goregaon; On-site; INR 167,000 - 234,000; Full time

Job summary

Kalyan Jewellers in Mumbai's Goregaon area is hiring for a Customer Service Executive to engage with customers after purchase, address concerns, collect feedback and build loyalty.

You will identify cross-selling opportunities, resolve issues promptly, and maintain strong relationships with shoppers, ensuring a positive brand experience across all touchpoints. This role requires clear communication and a customer-first mindset in a fast-paced retail environment.

Qualifications

• Age 18-35 years.
• Fresher or experienced candidates welcome.
• Strong communication and interpersonal abilities; customer-focused mindset.

Responsibilities

• Conduct follow-up calls to customers post-purchase, ensuring satisfaction and addressing concerns.
• Collect feedback to improve customer experience and loyalty.
• Build lasting relationships by resolving issues promptly.
• Identify opportunities for cross-selling and promoting additional services or products.

Skills

Communication skills

Interpersonal skills

Problem solving

Job description

Key Responsibilities:

• Conduct follow-up calls to customers post-purchase, ensuring satisfaction and addressing any concerns.
• Collect feedback to improve customer experience and loyalty.
• Build lasting relationships with customers by resolving issues promptly.
• Identify opportunities for cross-selling and promoting additional services or products.

Requirements:

Age: 18-35 years

Experience: Open to both fresher and experienced candidates.

Skills Needed:

• Strong communication and interpersonal abilities.
• Customer-focused mind set with problem-solving skills.
• Basic understanding of Jewellery products is a plus.