Customer Engagement Executive & Sales Executive

Caliber Organisation; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Caliber Organisation in Mumbai, India, seeks a proactive Client Engagement & Sales Executive to build strong relationships with prospective and existing clients while driving business through lead generation and revenue growth.

You will engage via calls, email, and messaging, qualify leads, address client needs, and coordinate with internal teams to ensure smooth service delivery and timely resolutions. The role demands excellent communication and a customer-centric mindset.

Qualifications

• Excellent communication skills and customer-focused approach.
• Ability to understand client requirements and convert opportunities into business.
• Proven track record in lead generation and sales conversions.

Responsibilities

• Engage with prospective and existing clients via calls, email, WhatsApp, and other channels.
• Understand client requirements and provide relevant information and solutions.
• Generate new leads through cold calling, referrals, networking, follow-ups, and other channels.
• Qualify leads and identify potential business opportunities.
• Conduct regular follow-ups to drive sales conversions.
• Explain products/services, features, benefits, and offerings to clients.
• Handle client queries, concerns, and objections professionally.
• Build and maintain strong long-term client relationships.
• Identify upselling and cross-selling opportunities.
• Coordinate with internal teams to ensure smooth service delivery and timely resolution of client requirements.
• Maintain accurate client and lead information in CRM/database.
• Track sales activities, follow-ups, conversions, and pipeline status.
• Prepare daily, weekly, and monthly sales/MIS reports.
• Achieve assigned lead generation, client acquisition, conversion, and revenue targets.

Skills

Lead generation

Client relationship management

Communication skills

Sales follow-ups

Revenue generation

Proposal pitching

Tools

CRM software

Job description

• We are looking for a proactive and result-oriented Client Engagement & Sales Executive to build strong relationships with prospective and existing clients while driving business through lead generation, sales follow-ups, client acquisition, and revenue generation.
• The ideal candidate should have excellent communication skills, a customer-focused approach, and the ability to understand client requirements and convert opportunities into successful business.

Key Responsibilities

• Engage with prospective and existing clients through calls, email, WhatsApp, and other communication channels.
• Understand client requirements and provide relevant information and solutions.
• Generate new leads through cold calling, referrals, networking, follow-ups, and other channels.
• Qualify leads and identify potential business opportunities.
• Conduct regular follow-ups with prospects to drive sales conversions.
• Explain products/services, features, benefits, and offerings to clients.
• Handle client queries, concerns, and objections professionally.
• Build and maintain strong long-term client relationships.
• Identify upselling and cross-selling opportunities.
• Coordinate with internal teams to ensure smooth service delivery and timely resolution of client requirements.
• Maintain accurate client and lead information in CRM/database.
• Track sales activities, follow-ups, conversions, and pipeline status.
• Prepare daily, weekly, and monthly sales/MIS reports.
• Achieve assigned lead generation, client acquisition, conversion, and revenue targets.