Customer Engagement & Sales Specialist

Caliber Organisation; Mumbai, Thane, Navi Mumbai; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Caliber Organisation is seeking a dynamic Customer Engagement & Sales Specialist to strengthen customer relationships, drive engagement, generate sales opportunities, and contribute to business growth. The role requires a customer-first approach and strong ability to convert conversations into business wins.

You will engage with customers across channels, qualify leads, manage the end-to-end sales process, and collaborate with internal teams to resolve issues and maximize revenue and lifetime

Qualifications

• 15 years of experience in customer engagement, success, service, sales, or business development.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-management abilities.
• Proven track record in lead generation, qualification, follow-up, and conversion.
• Customer-first mindset with problem-solving skills.
• Ability to manage multiple customers and sales opportunities.

Responsibilities

• Engage with new and existing customers via calls, emails, WhatsApp, and other channels.
• Understand customer needs and pain points to offer suitable solutions.
• Generate sales opportunities through inquiries, referrals, and follow-ups.
• Qualify leads and convert prospects into customers.
• Manage the sales process from lead to closure.
• Meet targets for sales, revenue, conversion, and engagement.
• Maintain strong customer relationships and do regular follow-ups.
• Identify upsell, cross-sell, and repeat business opportunities.
• Handle objections and resolve issues professionally.
• Coordinate with internal teams to resolve customer issues.
• Track pipeline, engagement, and revenue; update CRM.
• Prepare reports on sales performance and business development.

Skills

Customer engagement

Sales

Business development

Client relationship management

Lead generation

Lead qualification

CRM

Communication

Negotiation

Tools

CRM tools

MS Office

Google Workspace

Job description

• We are looking for a dynamic and customer-focused Customer Engagement & Sales Specialist to strengthen customer relationships, drive engagement, generate sales opportunities, and contribute to business growth.
• The ideal candidate should have excellent communication skills, a customer-first approach, and a strong ability to convert customer interactions into meaningful business opportunities.

Key Responsibilities

• Engage with new and existing customers through calls, emails, WhatsApp, and other communication channels.
• Understand customer needs, requirements, and pain points.
• Provide accurate information about products/services and recommend suitable solutions.
• Generate new sales opportunities through inbound inquiries, outbound calls, referrals, and follow-ups.
• Qualify leads and convert prospects into customers.
• Manage the complete sales process from lead generation to successful closure.
• Achieve assigned sales, revenue, conversion, and customer engagement targets.
• Build and maintain strong relationships with customers.
• Conduct regular follow-ups to improve customer engagement and conversion.
• Identify upselling, cross-selling, and repeat-business opportunities.
• Handle customer objections, concerns, and complaints professionally.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Maintain accurate customer interactions, leads, opportunities, and follow-ups in CRM.
• Track sales pipeline, customer engagement, conversion rates, and revenue.
• Collect customer feedback and share insights with relevant teams.
• Develop strategies to improve customer retention and customer lifetime value.
• Prepare regular reports on sales performance, customer engagement, and business development activities.
• Required Skills 15 years of experience in Customer Engagement, Customer Success, Customer Service, Inside Sales, Sales, Business Development, or Client Relationship Management.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer relationship-management skills.
• Good persuasion, negotiation, and objection-handling abilities.
• Experience in lead generation, lead qualification, follow-up, and sales conversion.
• Strong target-oriented and revenue-focused approach.
• Customer-first mindset with good problem-solving abilities.
• Comfortable handling inbound and outbound customer interactions.
• Ability to identify customer needs and recommend appropriate solutions.
• Good knowledge of CRM tools, MS Office, and Google Workspace.
• Ability to manage multiple customers, leads, and sales opportunities.