Customer Support & Sales Executive

Caliber Organisation; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Caliber Organisation in Mumbai is seeking a Customer Support & Sales Executive to engage with customers, understand requirements, and drive sales through effective lead generation.

The role involves handling calls, providing product information, and coordinating with teams to resolve queries while building lasting relationships and meeting targets.

Qualifications

• Customer-focused with strong communication skills.
• Proven ability to generate leads and convert them into sales.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Understand customer requirements and provide suitable product/service information.
• Generate leads through calls, follow-ups, references, and other channels.
• Convert qualified leads into sales opportunities.
• Follow up with prospective and existing customers.
• Maintain strong customer relationships and ensure customer satisfaction.
• Coordinate with internal teams for timely resolution of customer queries.
• Maintain customer records, sales updates, and daily reports.
• Achieve assigned sales and customer service targets.
• Handle customer objections and provide appropriate solutions.

Skills

Customer communication

Sales drive

Telephone etiquette

Job description

Job Summary

We are looking for a customer-focused and sales-oriented professional to join our team as a Customer Support & Sales Executive.

The candidate will be responsible for handling customer queries, understanding customer requirements, generating sales opportunities, and converting leads into business.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally.
• Understand customer requirements and provide suitable product/service information.
• Generate leads through calls,follow-ups, references, and other channels.
• Convert qualified leads into sales opportunities.
• Follow up with prospective and existing customers.
• Maintain strong customer relationships and ensure customer satisfaction.
• Coordinate with internal teams for timely resolution of customer queries.
• Maintain customer records, sales updates, and daily reports.
• Achieve assigned sales and customer service targets.
• Handle customer objections and provide appropriate solutions.