Customer Service & Inside Sales Executive

Caliber Organisation; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Caliber Organisation in Mumbai, Maharashtra seeks a Customer Service & Inside Sales Executive to manage customer interactions and support sales activities.

You will respond to inquiries, generate leads, follow up, and convert opportunities into business while maintaining the sales pipeline and customer relationships. This role requires effective communication, target-driven performance, and a proactive approach to problem-solving.

Qualifications

• Respond to customer enquiries via calls and other channels.
• Generate leads and conduct outbound calls.
• Follow up with prospects and maintain the sales pipeline.

Responsibilities

• Attend customer enquiries through calls and other communication channels
• Explain products/services to customers clearly
• Identify sales opportunities from customer interactions
• Conduct outbound calls for lead generation
• Follow up with prospects and maintain the sales pipeline
• Convert enquiries into sales
• Build and maintain strong customer relationships
• Handle customer complaints and coordinate for timely resolution
• Maintain daily sales and customer interaction records
• Meet monthly sales and performance targets

Job description

We are seeking a Customer Service & Inside Sales Executive who can efficiently manage customer interactions and support the company's sales activities

The candidate will be responsible for responding to customer enquiries, generating leads, conducting follow-ups, and converting opportunities into business

Key Responsibilities

• Attend customer enquiries through calls and other communication channels
• Explain products/services to customers clearly
• Identify sales opportunities from customer interactions
• Conduct outbound calls for lead generation
• Follow up with prospects and maintain the sales pipeline
• Convert enquiries into sales
• Build and maintain strong customer relationships
• Handle customer complaints and coordinate for timely resolution
• Maintain daily sales and customer interaction records
• Meet monthly sales and performance targets