Customer Engagement & Sales Executive

Caliber Organisation; Mumbai; On-site; INR 350,000 - 500,000; Full time

Job summary

Caliber Organisation in Mumbai is seeking a proactive Customer Engagement & Sales Executive to manage customer interactions, build relationships, generate sales opportunities, and drive business growth.

The ideal candidate communicates confidently, understands customer requirements, converts enquiries into sales, and coordinates with internal teams to ensure smooth service.

Qualifications

• Strong communication and interpersonal skills.
• Ability to understand customer requirements and convert enquiries into sales.
• Proactive approach to lead generation and relationship building.

Responsibilities

• Interact with customers via calls, messages, email and other channels.
• Understand customer needs and provide relevant information and solutions.
• Build and maintain positive relationships with prospective and existing customers.
• Generate leads through outbound calling, referrals and inquiries.
• Qualify leads and identify genuine sales opportunities.
• Follow up with prospects to drive conversions and close deals.
• Explain products/services, features, and benefits to customers.
• Handle queries, concerns, and objections professionally.
• Identify upsell and cross-sell opportunities.
• Maintain engagement with existing customers to foster retention.
• Update customer and lead data in CRM.
• Coordinate with internal teams to ensure smooth service.
• Prepare engagement and sales reports on a daily/weekly/monthly basis.
• Achieve assigned lead generation, engagement, and sales targets.

Skills

Customer engagement

Sales

Communication

Lead generation

CRM

Tools

CRM system

Job description

Job Description:

• We are looking for a proactive and customer-focused Customer Engagement & Sales Executive to manage customer interactions, build strong relationships, generate sales opportunities, and contribute to business growth.
• The ideal candidate should be confident in communicating with customers, understand their requirements, and have the ability to convert enquiries and leads into successful sales.

Key Responsibilities

• Interact with customers through calls, messages, email, and other communication channels.
• Understand customer requirements and provide relevant information and solutions.
• Build and maintain positive relationships with prospective and existing customers.
• Generate leads through outbound calling, follow-ups, referrals, and customer interactions.
• Qualify leads and identify genuine sales opportunities.
• Follow up consistently with prospects to drive conversions.
• Explain products/services, features, benefits, and offerings to customers.
• Handle customer queries, concerns, and objections professionally.
• Identify opportunities for upselling and cross-selling.
• Maintain regular engagement with existing customers to encourage retention and repeat business.
• Update customer and lead information in CRM/system.
• Coordinate with internal teams to ensure smooth customer service.
• Prepare daily/weekly/monthly customer engagement and sales reports.
• Achieve assigned lead generation, customer engagement, and sales targets.