RRN000371 - Application Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture in India is seeking support-focused professionals to ensure production systems stay available and operable. You will engage in incident and outage resolution with clear communication and help restore services efficiently in the production environment.

Role requires beginner to intermediate skills in service desk, customer service, and problem solving, plus strong time management and communication abilities. Strong teamwork and problem-solving mindset encouraged.

Qualifications

• Beginner proficiency in Service Desk Management.
• A minimum of 0 years of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.
• Intermediate proficiency in Customer Service.
• Beginner proficiency in Technical Support.
• Intermediate proficiency in Problem Solving.
• Beginner proficiency in Communication Skills.
• Advanced proficiency in Time Management.

Responsibilities

• Assist in ensuring production systems are available and operating effectively.
• Drive incident and outage resolution while maintaining clear communication.
• Facilitate the restoration of service to the production environment.
• Establish disaster recovery procedures and maintain data retention practices.

Skills

Service Desk Management

Customer Service

Problem Solving

Communication Skills

Time Management

Technical Support

Education

Bachelor's Degree

Job description

THE WORK: Join us in creating a vibrant environment where you will build knowledge and support others. You will participate in problem-solving discussions, fostering a culture of collaboration and innovation. Your enthusiasm for Service Desk Management will shine as you engage with various challenges and opportunities. We are excited to see how you can contribute to our mission and help us grow together!

Assist in ensuring production systems are available and operating effectively.

Drive incident and outage resolution while maintaining clear communication.

Facilitate the restoration of service to the production environment.

Establish disaster recovery procedures and maintain data retention practices.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• A minimum of 0 years of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.
• Intermediate proficiency in Customer Service.
• Beginner proficiency in Technical Support.
• Intermediate proficiency in Problem Solving.
• Beginner proficiency in Communication Skills.
• Advanced proficiency in Time Management.