RRN000378 - Application Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Healthcare benefits

Job summary

Accenture in India is seeking a Service Desk professional to work independently, become a Subject Matter Expert, and actively contribute to discussions and solutions for work-related challenges. Your focus will be on Service Desk Management across diverse operations.

The role emphasizes incident/problem management, strong customer service, and advanced troubleshooting capabilities within a dynamic team in Bengaluru.

Qualifications

• 1 year of experience in related skills.
• Beginner proficiency in Service Desk Management.
• Bachelor's Degree in relevant field of studies.

Skills

Service Desk Management

Incident Management

Problem Management

Customer Service

Communication Skills

Technical Troubleshooting

Education

Bachelor's Degree

Job description

THE WORK: Join us in creating a vibrant environment where your contributions will shine! You will have the opportunity to perform independently and become a Subject Matter Expert while actively participating in discussions and contributing to solutions for work-related challenges. Your passion for Service Desk Management will be at the forefront as you engage with various aspects of our operations. We are excited to see how you can make a difference in our organization!

HERE'S WHAT YOU WILL NEED:

• A minimum of 1 year of experience in relevant related skills.
• Beginner proficiency in Service Desk Management.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in Incident Management.
• Intermediate proficiency in Problem Management.
• Advanced proficiency in Customer Service.
• Intermediate proficiency in Communication Skills.
• Advanced proficiency in Technical Troubleshooting.