RRN00016043 - Application Tech Support Practitioner

Accenture; India; On-site; INR 350,000 - 550,000; Full time

Job summary

Accenture India seeks a candidate to support service desk operations, ensuring production systems are available and meet SLAs. You will participate in incident management, outage resolution, and clear communication through the restoration process.

The role also involves establishing disaster recovery procedures, data retention practices, and fostering a collaborative problem-solving culture. Ideal for graduates with a bachelor’s degree and beginner Service Desk skills seeking growth in IT

Qualifications

• Beginner proficiency in Service Desk Management.
• Advantageous to have prior experience in related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating per SLAs.
• Drive incident and outage resolution and communicate clearly during recovery.
• Establish disaster recovery procedures.
• Maintain data retention practices for compliance and reliability.

Skills

Service Desk Management

Customer Service

Communication Skills

Time Management

Problem Solving

Education

Bachelor's Degree

Job description

THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in this exciting journey and contribute to a dynamic and supportive atmosphere. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish disaster recovery procedures to safeguard critical operations. Maintain data retention practices to ensure compliance and reliability.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in customer service.
• Intermediate proficiency in communication skills.
• Beginner proficiency in problem solving.
• Intermediate proficiency in time management.
• Beginner proficiency in conflict resolution.

TBD

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.