RRN000375 - Application Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 350,000 - 650,000; Full time

Job summary

Accenture in India is seeking candidates for a Service Desk Management role to support production systems, assist in incident handling, outages resolution, and the restoration of services to the production environment.

The ideal candidate has beginner proficiency in Service Desk Management, a Bachelor's degree in a relevant field, and is eager to develop skills in data analysis, communication, and problem solving to help drive reliable IT services.

Qualifications

• Beginner proficiency in Service Desk Management.
• Bachelor's Degree in relevant field.
• Experience in related skills is advantageous.

Responsibilities

• Assist in ensuring production systems are available and operating effectively.
• Support the resolution of incidents and outages in a timely manner.
• Help facilitate the restoration of services to the production environment.
• Contribute to the establishment of disaster recovery procedures.
• Maintain data retention practices to ensure compliance and efficiency.

Skills

Service Desk Management

Education

Bachelor's Degree

Job description

Join us in creating a vibrant environment where you can build knowledge and support others. You will participate in problem-solving discussions, contributing to a culture of collaboration and innovation. Your enthusiasm for Service Desk Management will shine as you engage with various challenges and opportunities. We are excited to see how you can make a difference in our organization!

THE WORK

• Assist in ensuring production systems are available and operating effectively.
• Support the resolution of incidents and outages in a timely manner.
• Help facilitate the restoration of services to the production environment.
• Contribute to the establishment of disaster recovery procedures.
• Maintain data retention practices to ensure compliance and efficiency.

HERE'S WHAT YOU WILL NEED

• Beginner proficiency in Service Desk Management.
• Bachelor's Degree in relevant field of studies.
• It is advantageous to have prior experience in relevant related skills.

BONUS POINTS IF YOU HAVE

• Intermediate proficiency in Customer Service.
• Beginner proficiency in Technical Support.
• Advanced proficiency in Problem Solving.
• Intermediate proficiency in Communication Skills.
• Beginner proficiency in Data Analysis.