RRN000368 - Application Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Accenture in India is seeking candidates to join a Service Desk team in Bengaluru. The role focuses on collaboration, problem-solving, and maintaining production system availability, with emphasis on incident handling and rapid restoration of services.

Ideal candidates have beginner proficiency in Service Desk Management and a willingness to develop related skills. This entry-level opportunity offers exposure to standard IT support processes within a global organization.

Qualifications

• Beginner proficiency in Service Desk Management.
• Education requirements are not specified for this opportunity.
• It is advantageous to have prior experience in relevant related skills.

Responsibilities

• Participate in problem-solving discussions that foster collaboration and innovation.
• Assist in ensuring production systems are available and operating smoothly.
• Drive incident and outage resolution while maintaining clear communication.
• Facilitate the restoration of services to the production environment.
• Establish disaster recovery procedures and uphold data retention practices.

Skills

Service Desk Management

Job description

THE WORK

• Join us in creating a vibrant environment where you can build knowledge and support others. You will participate in problem-solving discussions that foster collaboration and innovation. Your enthusiasm for Service Desk Management will shine as you engage with various challenges and opportunities. We are excited to see how you can contribute to our mission and help us grow together!
• Assist in ensuring production systems are available and operating smoothly.
• Drive incident and outage resolution while maintaining clear communication.
• Facilitate the restoration of services to the production environment.
• Establish disaster recovery procedures and uphold data retention practices.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• Education requirements are not specified for this opportunity.
• It is advantageous to have prior experience in relevant related skills.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in Customer Service.
• Beginner proficiency in Technical Support.
• Advanced proficiency in Problem Solving.
• Intermediate proficiency in Communication Skills.
• Beginner proficiency in Incident Management.