RRN000372 -Application Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture in India is seeking an entry-level Service Desk Analyst to help keep production systems available and address incidents with urgency. You will participate in problem-solving discussions, support timely incident resolution, and contribute to the restoration of services in the production environment.

The role emphasizes beginner Service Desk Management skills, collaboration, and a focus on data retention compliance and disaster recovery planning, with opportunities to grow in customer

Qualifications

• Beginner proficiency in Service Desk Management.
• Prior experience in related skills is advantageous.
• Knowledge of data retention and disaster recovery concepts is beneficial.

Responsibilities

• Assist in ensuring production systems are available and operating effectively.
• Support the resolution of incidents and outages in a timely manner.
• Help facilitate the restoration of services to the production environment.
• Contribute to the establishment of disaster recovery procedures.
• Maintain data retention practices to ensure compliance and efficiency.

Skills

Service Desk Management

Customer Service

Technical Support

Problem Solving

Communication Skills

Data Analysis

Job description

THE WORK:

Join us in creating a vibrant environment where you can build knowledge and support others. You will participate in problem-solving discussions, contributing to a culture of collaboration and innovation. Your enthusiasm for Service Desk Management will shine as you engage with various challenges and opportunities. We are excited to see how you can make a difference in our organization!

Responsibilities

• Assist in ensuring production systems are available and operating effectively.
• Support the resolution of incidents and outages in a timely manner.
• Help facilitate the restoration of services to the production environment.
• Contribute to the establishment of disaster recovery procedures.
• Maintain data retention practices to ensure compliance and efficiency.

Requirements

• Beginner proficiency in Service Desk Management.
• Education requirements are not specified for this opportunity.
• It is advantageous to have prior experience in relevant related skills.

Bonus points, if you have:

• Intermediate proficiency in Customer Service.
• Beginner proficiency in Technical Support.
• Advanced proficiency in Problem Solving.
• Intermediate proficiency in Communication Skills.
• Beginner proficiency in Data Analysis.