RRN00015518 - Application Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 300,000 - 400,000; Full time

Job summary

Accenture in India Bengaluru is seeking an entry-level Service Desk role focused on learning, incident handling, and ensuring production systems meet defined SLAs.

You will develop expertise in service desk management, support problem solving discussions, and contribute to disaster recovery and data retention practices while collaborating with a supportive team.

Qualifications

• Bachelor's degree in a relevant field is required.
• Beginner proficiency in Service Desk Management is desired.
• Experience in related skills is advantageous.

Responsibilities

• Ensure production systems are available and operating according to defined SLAs.
• Drive incident and outage resolution with clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices to ensure compliance and reliability.
• Engage in problem solving discussions and learning opportunities.

Skills

Service Desk Management

Customer service

Communication skills

Education

Bachelor's Degree in relevant field of studies

Job description

THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in this exciting journey and contribute to a dynamic and supportive atmosphere.

Ensure production systems are available and operating according to defined service level agreements.

Drive incident and outage resolution and maintain clear communication throughout the process.

Facilitate the restoration of service to the production environment efficiently and effectively.

Establish disaster recovery procedures to safeguard critical operations.

Maintain data retention practices to ensure compliance and reliability.

HERE\'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor\'s Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in customer service.
• Intermediate proficiency in communication skills.
• Beginner proficiency in problem solving.
• Intermediate proficiency in time management.
• Beginner proficiency in conflict resolution.