RRN00016508 - Application Tech Support Practitioner

Accenture in India; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture in India seeks someone to build knowledge, support the group, and participate in problem solving discussions. The role develops expertise in Service Desk Management and fosters a collaborative environment.

You will ensure production systems meet defined SLAs, drive incident and outage resolution with clear communication, establish disaster recovery procedures, and maintain data retention practices aligned with standards. This position contributes to a dynamic, supportive workplace.

Qualifications

• Beginner proficiency in Service Desk Management.
• A minimum of 0 years of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational standards.

Skills

Service Desk Management

Education

Bachelor's Degree in relevant field of studies

Job description

THE WORK:

Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in this exciting journey and contribute to a dynamic and supportive workplace.

Ensure production systems are available and operating according to defined Service Level Agreements.

Drive incident and outage resolution and maintain clear communication throughout the process.

Facilitate the restoration of service to the production environment efficiently and effectively.

Establish disaster recovery procedures to safeguard critical operations.

Maintain data retention practices in alignment with organizational standards.

HERE\'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• A minimum of 0 of experience in relevant related skills.
• Bachelor\'s Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in problem solving.
• Intermediate proficiency in communication.
• Advanced proficiency in customer service.
• Intermediate proficiency in incident management.
• Beginner proficiency in process improvement.