RRN00017078 - Application Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 240,000 - 360,000; Full time

Job summary

Accenture in India is seeking fresh graduates to join our Service Desk Management program in Bengaluru. You will participate in incident resolution, monitoring production systems, and contribute to disaster recovery planning, while learning through hands-on, collaborative discussions.

You should have a Bachelor's Degree in a relevant field and a beginner to junior level experience in service desk activities.

Qualifications

• Beginner proficiency in Service Desk Management.
• Bachelor's Degree in relevant field of studies.
• Prior experience in related skills is advantageous.

Responsibilities

• Assist in ensuring production systems are available and operating as defined in SLAs.
• Support incident and outage resolution with clear communication throughout the process.
• Contribute to disaster recovery planning and service restoration in production environments.

Skills

Service Desk Management

Customer Service

Communication Skills

Problem Solving

Data Analysis

Technical Support

Education

Bachelor's Degree in relevant field

Job description

THE WORK:

Join us in creating a supportive environment where you can build knowledge and participate in problem-solving discussions. You will have the opportunity to engage with various aspects of Service Desk Management, contributing to the seamless operation of our services. We are excited to welcome individuals who are eager to learn and grow in this dynamic field. Your journey starts here, and we look forward to seeing the impact you will make!

• Assist in ensuring production systems are available and operating as defined in Service Level Agreements.


• Support the resolution of incidents and outages, facilitating effective communication throughout the process.


• Contribute to the restoration of service in the production environment and assist in establishing disaster recovery procedures.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.


• Bachelor's Degree in relevant field of studies.


• It is advantageous to have prior experience in relevant related skills.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in Customer Service.


• Beginner proficiency in Technical Support.


• Advanced proficiency in Problem Solving.


• Intermediate proficiency in Communication Skills.


• Beginner proficiency in Data Analysis.