RRN00017170 - Application Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 300,000 - 600,000; Full time

Job summary

Accenture in India invites you to join a dynamic team where you can build knowledge and support others. You will participate in problem-solving discussions that foster collaboration and innovation.

Your enthusiasm for Service Desk Management will shine as you engage with challenges and opportunities to improve production environments. You will assist in ensuring production systems are available and operating smoothly, drive incident and outage resolution, and help restore services to the

Qualifications

• Beginner proficiency in Service Desk Management.
• Prior experience in related skills is advantageous.

Responsibilities

• Assist in ensuring production systems are available and operating smoothly.
• Drive incident and outage resolution while maintaining clear communication.
• Facilitate the restoration of services to the production environment.
• Establish disaster recovery procedures and uphold data retention practices.

Skills

Service Desk Management

Customer Support

Problem Solving

Communication Skills

Technical Troubleshooting

Data Analysis

Job description

THE WORK: Join us in creating a vibrant environment where you can build knowledge and support others. You will participate in problem-solving discussions that foster collaboration and innovation. Your enthusiasm for Service Desk Management will shine as you engage with various challenges and opportunities. We are excited to see how you can contribute to our mission and help us grow together!

Assist in ensuring production systems are available and operating smoothly.

Drive incident and outage resolution while maintaining clear communication.

Facilitate the restoration of services to the production environment.

Establish disaster recovery procedures and uphold data retention practices.

HERE\'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• Education requirements are not specified for this opportunity.
• It is advantageous to have prior experience in relevant related skills.
• BONUS POINTS IF YOU HAVE:
• Intermediate proficiency in Customer Support.
• Advanced proficiency in Problem Solving.
• Expert proficiency in Communication Skills.
• Master proficiency in Technical Troubleshooting.
• Intermediate proficiency in Data Analysis.