RRN000141 - Application Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 350,000 - 600,000; Full time

Job summary

Accenture in India is looking for a Service Desk professional to operate as a SME, working independently while actively participating in discussions and contributing to practical solutions for work-related challenges. Your passion for Service Desk Management will be at the forefront as you engage with various aspects of our operations.

You will ensure production systems remain available per SLAs, drive incident and outage resolution, and support the restoration of services.

Qualifications

• At least 1 year of experience in relevant skills.
• Bachelor's Degree in a relevant field of studies.

Responsibilities

• Ensure production systems are available and operating as defined in SLAs.
• Drive incident and outage resolution and communication.
• Facilitate restoration of service to the production environment.
• Establish disaster recovery procedures and maintain data retention practices.

Skills

Service Desk Management

Education

Bachelor's degree

Job description

THE WORK:

Join us in creating a vibrant environment where your contributions will shine! You will have the opportunity to perform independently and become a Subject Matter Expert while actively participating in discussions and contributing to solutions for work-related challenges. Your passion for Service Desk Management will be at the forefront as you engage with various aspects of our operations. We are excited to see how you can enhance our collaborative efforts!

• Ensure production systems are available and operating as defined in Service Level Agreements.
• Drive incident and outage resolution and communication.
• Facilitate restoration of service to the production environment.
• Establish disaster recovery procedures and maintain data retention practices.

HERE'S WHAT YOU WILL NEED:

• A minimum of 1 year of experience in relevant related skills.
• Beginner proficiency in Service Desk Management.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in Incident Management.
• Intermediate proficiency in Problem Management.
• Advanced proficiency in Customer Service.
• Advanced proficiency in Communication Skills.
• Expert proficiency in Technical Troubleshooting.