RRN00016529 - Infra Tech Support Practitioner

Accenture in India; Gurugram District; On-site; INR 300,000 - 540,000; Full time

Job summary

Accenture in India is seeking entry-level professionals to support Service Desk management, contribute to problem solving discussions, and grow in a collaborative, learning-focused workplace in Gurugram. It offers opportunities to develop expertise and participate in a dynamic environment.

You will help ensure production systems are available, drive incident and outage resolution with clear communication, assist in restoring services, establish disaster recovery procedures, and maintain data

Qualifications

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• Advantageous to have prior experience in related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational standards.

Skills

Service Desk Management

Service Desk Voice Support

Prior experience in related skills

Education

Bachelor's Degree

Job description

THE WORK: Explore opportunities to build knowledge and support collaborative efforts while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a supportive environment for continuous learning and growth. Join us in this exciting journey and contribute to a dynamic and encouraging workplace.

Ensure production systems are available and operating according to defined service level agreements.

Drive incident and outage resolution and maintain clear communication throughout the process.

Facilitate the restoration of service to the production environment efficiently and effectively.

Establish disaster recovery procedures to safeguard critical operations.

Maintain data retention practices in alignment with organizational standards.

HERE\'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor\'s Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in incident management.
• Beginner proficiency in customer service communication.
• Intermediate proficiency in problem analysis.
• Beginner proficiency in technical troubleshooting.
• Beginner proficiency in documentation and reporting.