RRN00015891 - Infra Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 250,000 - 400,000; Full time

Job summary

Accenture in India in Bengaluru invites you to join a team delivering Service Desk support, ensuring production systems are available and incidents are resolved with clear communication.

This entry-level role emphasizes problem solving, disaster recovery, and data retention practices, with beginner proficiency expected and opportunities to grow within a collaborative environment.

Qualifications

• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational standards.

Skills

Service Desk Management

Education

Bachelor's Degree

Job description

THE WORK

Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in this exciting journey and contribute to a dynamic and supportive atmosphere.

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational standards.

HERE'S WHAT YOU WILL NEED

• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE

• Beginner proficiency in customer service.
• Beginner proficiency in communication skills.
• Beginner proficiency in problem solving.
• Beginner proficiency in time management.
• Beginner proficiency in attention to detail.