ISSRRN0001036 - Infra Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Accenture in India is seeking a Service Desk professional to support production systems and participate in problem solving discussions. Based in Bengaluru, you will help ensure service availability and contribute to continuous improvement of IT operations.

Strong beginner proficiency in Service Desk Management and Service Desk Voice Support is expected, with a Bachelor’s degree and a willingness to grow in incident management, customer service, and communication skills to deliver high-quality

Qualifications

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• It is advantageous to have prior experience in relevant related skills.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies.

Skills

Service Desk Management

Service Desk Voice Support

incident management

customer service skills

communication skills

problem solving

technical troubleshooting

Education

Bachelor's Degree in relevant field

Job description

THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where learning and contribution are valued. Join us in this exciting journey and make a meaningful impact.

Ensure production systems are available and operating according to defined service level agreements.

Drive incident and outage resolution and maintain clear communication throughout the process.

Facilitate the restoration of service to the production environment efficiently and effectively.

Establish and maintain disaster recovery procedures to safeguard critical operations.

Maintain data retention practices in alignment with organizational policies.

HERE\'S WHAT YOU WILL NEED:

Beginner proficiency in Service Desk Management.

Beginner proficiency in Service Desk Voice Support.

It is advantageous to have prior experience in relevant related skills.

Bachelor\'s Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

Beginner proficiency in incident management.

Beginner proficiency in customer service skills.

Intermediate proficiency in communication skills.

Intermediate proficiency in problem solving.

Beginner proficiency in technical troubleshooting.