RRN00015902 - Infra Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture in India in Bengaluru seeks a Service Desk Analyst to join the team. You will help keep production systems up by handling incidents and outages with clear, timely communication, and by restoring services efficiently.

You’ll contribute to disaster recovery planning and data retention compliance. The role emphasizes beginner-level Service Desk Management skills, a bachelor's degree, and at least one year in related areas, with growth opportunities through team discussions and practical

Qualifications

• Beginner proficiency in Service Desk Management.
• A minimum of 1 year of experience in related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution with clear and timely communication.
• Facilitate the restoration of service to the production environment efficiently.
• Establish and maintain disaster recovery procedures to safeguard operations.
• Maintain data retention practices in alignment with organizational standards.

Skills

Service Desk Management

Incident management

Education

Bachelor's Degree in relevant field

Job description

THE WORK: Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will engage in team discussions and contribute thoughtfully to solving work-related challenges. This role embraces the essence of Service Desk Management, inviting you to grow and make a meaningful impact. Join us and be part of a journey where your contributions truly matter.

KEY RESPONSIBILITIES

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution with clear and timely communication.
• Facilitate the restoration of service to the production environment efficiently.
• Establish and maintain disaster recovery procedures to safeguard operations.
• Maintain data retention practices in alignment with organizational standards.

REQUIRED QUALIFICATIONS

• Beginner proficiency in Service Desk Management.
• A minimum of 1 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS SKILLS

• Beginner proficiency in problem solving.
• Beginner proficiency in communication.
• Beginner proficiency in customer service.
• Beginner proficiency in critical thinking.
• Beginner proficiency in time management.