RRN00016345 - Infra Tech Support Practitioner

Accenture; India; On-site; INR 300,000 - 600,000; Full time

Job summary

Accenture in India is seeking a Service Desk professional to help build knowledge, support collaborative efforts, and contribute to problem solving discussions. The role focuses on maintaining production availability, resolving incidents, and ensuring effective communication across teams in a dynamic workplace.

The candidate should have beginner proficiency in Service Desk topics and hold a Bachelor's degree. Training and growth opportunities are emphasized within a supportive environment.

Qualifications

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• It is advantageous to have prior experience in related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational standards.

Skills

Service Desk Management

Service Desk Voice Support

Incident management

Customer service communication

Technical troubleshooting

Documentation and reporting

Education

Bachelor's Degree in relevant field of studies

Job description

THE WORK: Explore opportunities to build knowledge and support collaborative efforts while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a supportive environment for continuous learning and growth. Join us in this exciting journey and contribute to a dynamic and encouraging workplace.

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational standards.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in incident management.
• Beginner proficiency in customer service communication.
• Intermediate proficiency in problem analysis.
• Beginner proficiency in technical troubleshooting.
• Beginner proficiency in documentation and reporting.

TBD

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.