RRN00016043-Infra Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Accenture in India, Bengaluru location, is seeking candidates for an entry-level Service Desk role. You will help ensure production systems meet SLAs and contribute to incident resolution.

The position focuses on learning Service Desk Management, collaborating with teams to address challenges, and building a foundation for a career in IT operations.

Qualifications

• Beginner proficiency in Service Desk Management.
• 0 years of experience in related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational standards.

Skills

Service Desk Management

Education

Bachelor's Degree

Job description

THE WORK

Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in this exciting journey and contribute to a dynamic and supportive workplace.

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational standards.

HERE'S WHAT YOU WILL NEED

• Beginner proficiency in Service Desk Management.
• A minimum of 0 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE

• Intermediate problem solving skills.
• Beginner communication skills.
• Intermediate organizational skills.
• Beginner analytical thinking.
• Intermediate customer service orientation.