RRN00016017 - Infra Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 300,000 - 460,000; Full time

Job summary

Accenture in India in Bengaluru invites applications for a Service Desk role focused on learning, collaboration, and problem solving. You will build expertise in service desk operations while contributing to a responsive support culture.

You will ensure production systems meet SLAs, manage incidents and outages with clear communication, support disaster recovery, and uphold data retention policies as part of daily responsibilities.

Qualifications

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• Bachelor's degree in a relevant field.
• Prior related experience is advantageous.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies.

Skills

Service Desk Management

Service Desk Voice Support

Related skills

Education

Bachelor's degree

Job description

THE WORK:

Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where learning and contribution are valued. Join us in this exciting journey and make a meaningful impact.

• Ensure production systems are available and operating according to defined service level agreements.


• Drive incident and outage resolution and maintain clear communication throughout the process.


• Facilitate the restoration of service to the production environment efficiently and effectively.


• Establish and maintain disaster recovery procedures to safeguard critical operations.


• Maintain data retention practices in alignment with organizational policies.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.


• Beginner proficiency in Service Desk Voice Support.


• It is advantageous to have prior experience in relevant related skills.


• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in incident management.


• Beginner proficiency in customer service skills.


• Intermediate proficiency in communication skills.


• Beginner proficiency in problem solving.


• Intermediate proficiency in time management.