RRN00015404 - Infra Tech Support Practitioner

Accenture in India; Maharashtra; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture in India seeks a diligent Service Desk Analyst to maintain available production systems, resolve incidents, and communicate clearly during outages, contributing to reliable IT services across teams. You will implement disaster recovery procedures, maintain data retention practices, and collaborate with stakeholders to support critical operations.

The ideal candidate has a Bachelor's degree, beginner proficiency in service desk management, and at least two years of related experience;

Qualifications

• Bachelor's Degree in relevant field of studies.
• Beginner proficiency in Service Desk Management.
• A minimum of 2 years of experience in relevant related skills.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution with clear and timely communication.
• Facilitate the restoration of service to the production environment efficiently.
• Establish and maintain disaster recovery procedures to safeguard operations.
• Maintain data retention practices in alignment with organizational standards.

Skills

Service Desk Management

Incident management

Communication skills

Problem solving

Organizational skills

Customer service orientation

Education

Bachelor's Degree in relevant field of studies

Job description

THE WORK

Discover new opportunities to collaborate and contribute to important decisions while providing thoughtful solutions to challenges that arise within and beyond your immediate group. You will engage with multiple groups and support collective efforts to perform effectively. This role will involve sharing expertise and guiding others, fostering a collaborative environment where ideas and solutions flourish. Join us in making a meaningful impact through your dedication and enthusiasm.

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution with clear and timely communication.
• Facilitate the restoration of service to the production environment efficiently.
• Establish and maintain disaster recovery procedures to safeguard operations.
• Maintain data retention practices in alignment with organizational standards.

HERE'S WHAT YOU WILL NEED

• Beginner proficiency in Service Desk Management.
• A minimum of 2 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE

• Intermediate problem solving skills.
• Advanced communication skills.
• Beginner analytical thinking.
• Intermediate organizational skills.
• Advanced customer service orientation.