RRN00015677-Infra Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Accenture in India is seeking a capable Service Desk professional to lead with insight and collaboration. You will manage the team, engage with multiple groups, and contribute to key decisions, delivering reliable support for production systems.

This role emphasizes advanced expertise in Service Desk Management, incident and outage resolution, and disaster recovery, with a focus on clear communication and operational continuity.

Qualifications

• Advanced proficiency in Service Desk Management.
• 2+ years of experience in related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution while maintaining clear and timely communication.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational policies and standards.

Skills

Service Desk

Incident Management

Team Collaboration

Education

Bachelor's Degree

Job description

THE WORK: Discover the opportunity to lead with insight and collaboration. You will collaborate and manage the team to perform effectively, engage with multiple teams, and contribute to key decisions. You will provide solutions to challenges for your immediate team and across multiple teams, fostering a supportive and dynamic environment. This role will embrace advanced expertise in Service Desk Management, inviting you to make a meaningful impact. Join us and be part of a journey where your contributions truly matter.

Responsibilities:

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution while maintaining clear and timely communication.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational policies and standards.

HERE'S WHAT YOU WILL NEED:

• Advanced proficiency in Service Desk Management.
• A minimum of 2 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate problem solving skills.
• Intermediate communication skills.
• Beginner conflict resolution skills.
• Advanced organisational skills.
• Intermediate analytical thinking skills.