RRN00016352 - Infra Tech Support Practitioner

Accenture in India; Gurugram District; On-site; INR 180,000 - 300,000; Full time

Job summary

Accenture in India invites candidates to join a role focused on service desk management, knowledge sharing, and collaborative problem solving. The position emphasizes learning and growth within a supportive team environment, helping to keep production systems available and aligned to SLAs.

As you engage in incident resolution and disaster recovery considerations, you will build expertise while contributing to a dynamic workplace that values continuous improvement and customer service excellence.

Qualifications

• Basic understanding of service desk operations and incident handling.
• Strong communication and teamwork abilities.

Responsibilities

• Support service desk activities and participate in problem solving discussions.
• Develop expertise in service desk management and contribute to continuous learning.
• Ensure production systems are available according to SLAs.
• Assist in incident and outage resolution with clear communication.

Skills

Service Desk Management

Service Desk Voice Support

Customer service

Problem analysis

Education

Bachelor's Degree in relevant field

Job description

THE WORK: Explore opportunities to build knowledge and support collaborative efforts while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a supportive environment for continuous learning and growth. Join us in this exciting journey and contribute to a dynamic and encouraging workplace.

Ensure production systems are available and operating according to defined service level agreements.

Drive incident and outage resolution and maintain clear communication throughout the process.

Facilitate the restoration of service to the production environment efficiently and effectively.

Establish disaster recovery procedures to safeguard critical operations.

Maintain data retention practices in alignment with organizational standards.

HERE\'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor\'s Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in incident management.
• Beginner proficiency in customer service communication.
• Intermediate proficiency in problem analysis.
• Beginner proficiency in technical troubleshooting.
• Beginner proficiency in documentation and reporting.