RRN00015405- Infra Tech Support Practitioner

Accenture in India; Kolkata District; On-site; INR 350,000 - 550,000; Full time

Job summary

Accenture in India is seeking a Service Desk professional to help ensure reliable production systems and collaborate across teams to drive critical decisions. You will support incident resolution, service restoration, and disaster recovery planning within a dynamic, global delivery environment.

The role requires beginner proficiency in service desk skills and a minimum of four years' related experience, along with a Bachelor’s degree.

Qualifications

• Beginner proficiency in Service Desk Management.
• A minimum of 4 years of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Collaborate across multiple groups to foster effective decisions and outcomes.
• Ensure production systems are available and operating per defined SLAs.
• Drive incident and outage resolution with clear communication.
• Facilitate prompt restoration of services to production environments.
• Establish and maintain disaster recovery procedures for continuity.
• Maintain data retention practices in line with policies.

Skills

Service Desk Management

Experience (4+ years)

Problem solving

Communication

Conflict resolution

Process improvement

Customer service

Education

Bachelor's Degree

Job description

THE WORK:

• Discover the opportunity to make impactful decisions and foster collaboration across multiple groups. You will collaborate and manage efforts to perform effectively, engage with various teams, and contribute to key decisions. Providing thoughtful solutions to challenges within your immediate group and beyond will be a rewarding part of your journey. Embrace this chance to grow and make a meaningful difference.
• Ensure production systems are available and operating according to defined service level agreements.
• Drive the resolution of incidents and outages while maintaining clear communication throughout the process.
• Facilitate the restoration of services to the production environment promptly and efficiently.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational policies.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• A minimum of 4 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in problem solving.
• Advanced proficiency in communication.
• Beginner proficiency in conflict resolution.
• Intermediate proficiency in process improvement.
• Advanced proficiency in customer service.