RRN00016508-Infra Tech Support Practitioner

Accenture services Pvt Ltd; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture services Pvt Ltd in Gurugram is seeking an entry-level Service Desk professional to monitor production systems and resolve incidents while ensuring SLA adherence. The role emphasizes collaboration, learning, and contributing to problem-solving discussions.

You will gain expertise in service desk management, incident handling, and disaster recovery, with a focus on clear communication and data retention practices.

Qualifications

• Bachelor's degree in a relevant field.
• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in related skills.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies.

Skills

Service Desk Management

Problem solving

Communication

Data management

Education

Bachelor's Degree in relevant field of studies

Job description

THE WORK

Explore new opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where learning and contribution are valued. Join us in this exciting journey and make a meaningful impact. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard critical operations. Maintain data retention practices in alignment with organizational policies.

HERE'S WHAT YOU WILL NEED

Beginner proficiency in Service Desk Management. It is advantageous to have prior experience in relevant related skills. Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE

Beginner proficiency in problem solving. Intermediate proficiency in communication. Beginner proficiency in incident management. Intermediate proficiency in customer service. Beginner proficiency in data management.