ISSRRN000733 - Infra Tech Support Practitioner

Accenture in India; Gurugram District; On-site; INR 250,000 - 420,000; Full time

Job summary

Accenture in India is seeking candidates to support Service Desk Management, focusing on maintaining system availability and adhering to SLAs. You will participate in incident management, outage communication, and rapid restoration of services in collaboration with multiple teams.

The role values beginner to intermediate proficiency in service desk tasks, with a Bachelor’s degree as a baseline. Training and growth opportunities are emphasized to help you develop professionally within the

Qualifications

• Beginner proficiency in Service Desk Management.
• A minimum of 0 years of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational policies and standards.

Skills

Service Desk Management

Education

Bachelor's Degree

Job description

THE WORK:

Explore opportunities to build knowledge and support collaborative efforts while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a supportive environment for continuous learning and growth. We invite you to join us in this exciting journey where your contributions will be valued and your development encouraged.

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational policies and standards.

HERE\'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• A minimum of 0 years of experience in relevant related skills.
• Bachelor\'s Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in problem solving.
• Intermediate proficiency in communication.
• Beginner proficiency in incident management.
• Intermediate proficiency in customer service.
• Beginner proficiency in data management.