ISSRRN000560 - Infra Tech Support Practitioner

Accenture in India; Gurugram District; On-site; INR 320,000 - 520,000; Full time

Job summary

Accenture in India is seeking a junior Service Desk professional to support production services and learn through problem-taking discussions. You will contribute to monitoring, incident handling, and recovery processes while aligning with SLAs.

The role emphasizes learning, collaboration, and process improvement as you build expertise in service management and customer interactions within a dynamic team in Gurugram.

Qualifications

• Bachelor's Degree in relevant field of studies.
• Beginner proficiency in Service Desk Management.
• Beginner proficiency in problem solving.
• Intermediate proficiency in communication.
• Intermediate proficiency in customer service.
• Beginner proficiency in incident management.
• Beginner proficiency in process improvement.

Responsibilities

• Explore new opportunities to build knowledge and support the group while engaging in problem solving discussions.
• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies.

Skills

Service Desk Management

Problem Solving

Communication

Incident Management

Customer Service

Process Improvement

Education

Bachelor's Degree

Job description

Job Description

THE WORK: Explore new opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where learning and contribution are valued. Join us in this exciting journey and make a meaningful impact.

Ensure production systems are available and operating according to defined service level agreements.

Drive incident and outage resolution and maintain clear communication throughout the process.

Facilitate the restoration of service to the production environment efficiently and effectively.

Establish and maintain disaster recovery procedures to safeguard critical operations.

Maintain data retention practices in alignment with organizational policies.

Requirements

• HERE'S WHAT YOU WILL NEED:
• Beginner proficiency in Service Desk Management.
• A minimum of 0 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.
• BONUS POINTS IF YOU HAVE:
• Beginner proficiency in problem solving.
• Intermediate proficiency in communication.
• Beginner proficiency in incident management.
• Intermediate proficiency in customer service.
• Beginner proficiency in process improvement.