RRN00017172- Application Tech Support Practitioner Copy 01

Accenture in India; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture in India is seeking individuals to join a role focused on Service Desk Management and production support. You will participate in problem-solving discussions and contribute to a culture of collaboration and innovation while engaging with various challenges.

You will assist in ensuring production systems are available, resolving incidents promptly, and helping restore services in the production environment.

Qualifications

• Beginner proficiency in Service Desk Management.
• Experience in related skills is advantageous.
• Education requirements are not specified for this opportunity.

Responsibilities

• Assist in ensuring production systems are available and operating effectively.
• Support the resolution of incidents and outages in a timely manner.
• Help facilitate the restoration of services to the production environment.
• Contribute to the establishment of disaster recovery procedures.
• Maintain data retention practices to ensure compliance and efficiency.

Skills

Service Desk Management

Customer Service

Technical Support

Problem Solving

Communication Skills

Data Analysis

Job description

THE WORK:

Join us in creating a vibrant environment where you can build knowledge and support others. You will participate in problem-solving discussions, contributing to a culture of collaboration and innovation. Your enthusiasm for Service Desk Management will shine as you engage with various challenges and opportunities. We are excited to see how you can make a difference in our organization!

• Assist in ensuring production systems are available and operating effectively.


• Support the resolution of incidents and outages in a timely manner.


• Help facilitate the restoration of services to the production environment.


• Contribute to the establishment of disaster recovery procedures.


• Maintain data retention practices to ensure compliance and efficiency.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.


• Education requirements are not specified for this opportunity.


• It is advantageous to have prior experience in relevant related skills.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in Customer Service.


• Beginner proficiency in Technical Support.


• Advanced proficiency in Problem Solving.


• Intermediate proficiency in Communication Skills.


• Beginner proficiency in Data Analysis.