ISSRRN000691 - Infra Tech Support Practitioner

Accenture in India; Gurugram District; On-site; INR 201,000 - 357,000; Full time

Job summary

Accenture in India in Gurugram is seeking an entry-level Service Desk professional to help improve service reliability. You will learn and apply incident handling, DR planning, and data retention practices while collaborating with teams to maintain production readiness.

The role emphasizes beginner proficiency in service desk management, with opportunities to grow expertise and contribute to a supportive environment.

Qualifications

• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Explore opportunities to build knowledge and support the group while engaging in problem solving discussions.
• Develop expertise in Service Desk Management.
• Foster a collaborative environment where challenges are addressed thoughtfully.
• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational standards.

Skills

Service Desk Management

Incident Management

Communication Skills

Problem Solving

Customer Service

Process Improvement

Education

Bachelor's Degree

Job description

THE WORK

• Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in this exciting journey and contribute to a dynamic and supportive atmosphere.


• Ensure production systems are available and operating according to defined service level agreements.


• Drive incident and outage resolution and maintain clear communication throughout the process.


• Facilitate the restoration of service to the production environment efficiently and effectively.


• Establish disaster recovery procedures to safeguard operational continuity.


• Maintain data retention practices in alignment with organizational standards.

HERE'S WHAT YOU WILL NEED

• Beginner proficiency in Service Desk Management.


• It is advantageous to have prior experience in relevant related skills.


• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE

• Beginner proficiency in Incident Management.


• Beginner proficiency in Communication Skills.


• Beginner proficiency in Problem Solving.


• Beginner proficiency in Customer Service.


• Beginner proficiency in Process Improvement.