0000000001 - ISSRRN000961 - Infra Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture in India Bengaluru seeks a Service Desk Voice Support specialist to ensure production systems stay available and incidents are resolved promptly. You will engage in problem-solving discussions and grow your skills in a collaborative, dynamic environment.

Key duties include driving incident resolution, restoring service to production, and maintaining disaster recovery procedures. Candidates should have intermediate Service Desk Voice Support and a relevant bachelor's degree.

Qualifications

• Intermediate proficiency in Service Desk Voice Support.
• Prior experience in relevant related skills is advantageous.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational standards.

Skills

Service Desk Voice Support

Communication skills

Troubleshooting techniques

Time management

Conflict resolution

Education

Bachelor's Degree in relevant field of studies

Job description

THE WORK

Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Voice Support, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in creating a positive impact and growing your skills in a welcoming and dynamic setting.

• Ensure production systems are available and operating according to defined service level agreements.


• Drive incident and outage resolution and maintain clear communication throughout the process.


• Facilitate the restoration of service to the production environment efficiently and effectively.


• Establish and maintain disaster recovery procedures to safeguard operational continuity.


• Maintain data retention practices in alignment with organizational standards.

HERE'S WHAT YOU WILL NEED

• Intermediate proficiency in Service Desk Voice Support.


• It is advantageous to have prior experience in relevant related skills.


• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE

• Beginner proficiency in customer service skills.


• Intermediate proficiency in communication skills.


• Advanced proficiency in troubleshooting techniques.


• Intermediate proficiency in time management.


• Beginner proficiency in conflict resolution.