ISSRRN0001328 - Infra Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture in India in Bengaluru is seeking a entry-level Service Desk professional to help build knowledge and actively participate in problem-solving discussions. You will ensure production systems meet SLAs, drive incident/outage resolution, and support recovery procedures.

The role values beginner proficiency in Service Desk Management and Voice Support, with a Bachelor’s degree in a relevant field. Prior related skills are advantageous for contribution and growth.

Qualifications

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Explore opportunities to build knowledge and support the group while engaging in problem solving discussions.
• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational standards.

Skills

Service Desk Management

Service Desk Voice Support

Related skills

Education

Bachelor's Degree in relevant field

Job description

THE WORK

• Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where learning and contribution are valued. Join us in this exciting journey and make a meaningful impact.


• Ensure production systems are available and operating according to defined service level agreements.


• Drive incident and outage resolution and maintain clear communication throughout the process.


• Facilitate the restoration of service to the production environment efficiently and effectively.


• Establish and maintain disaster recovery procedures to safeguard critical operations.


• Maintain data retention practices in alignment with organizational standards.

HERE\'S WHAT YOU WILL NEED

• Beginner proficiency in Service Desk Management.


• Beginner proficiency in Service Desk Voice Support.


• It is advantageous to have prior experience in relevant related skills.


• Bachelor\'s Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE

• Intermediate proficiency in customer service.


• Beginner proficiency in communication skills.


• Intermediate proficiency in problem solving.


• Beginner proficiency in time management.


• Beginner proficiency in conflict resolution.