ISSRRN0001460 - Infra Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture in India is seeking a role focused on Service Desk Management to ensure production systems stay up to SLA, and to manage incident resolution with clear communication. The position emphasizes governance, DR procedures, and data retention practices within Bengaluru operations.

Ideal candidates have beginner proficiency in service desk disciplines and at least 4 years in related skills, with a Bachelor's degree in a relevant field.

Qualifications

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• Minimum of 4 years of experience in related skills.
• Bachelor's Degree in a relevant field.

Responsibilities

• Ensure production systems are available and operating according to defined SLAs.
• Drive the resolution of incidents and outages with clear and timely communication.
• Facilitate the restoration of services to the production environment efficiently.
• Establish and maintain disaster recovery procedures to safeguard operations.
• Maintain data retention practices in alignment with policies and standards.

Skills

Service Desk Management

Service Desk Voice Support

Incident Management

Communication

Education

Bachelor's Degree in relevant field

Job description

Job Description:

THE WORK:

Discover the opportunity to make impactful decisions and collaborate across multiple groups to drive success. You will manage and engage with various teams, contributing to key decisions and providing thoughtful solutions to challenges that arise within and beyond your immediate area. This role will embrace the essence of Service Desk Management, fostering a collaborative environment where your contributions will be valued and your growth encouraged. Join us in shaping a dynamic and supportive workplace where your insights truly matter.

Ensure production systems are available and operating according to defined service level agreements.

Drive the resolution of incidents and outages while maintaining clear and timely communication.

Facilitate the restoration of services to the production environment efficiently and effectively.

Establish and maintain disaster recovery procedures to safeguard critical operations.

Maintain data retention practices in alignment with organizational policies and standards.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• A minimum of 4 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate problem solving skills.
• Advanced communication skills.
• Intermediate conflict resolution skills.
• Beginner knowledge of customer service principles.
• Intermediate organizational skills.