0000000007 - RRN00085-Infra Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Accenture in India Bengaluru seeks a Service Desk Manager to lead with insight and collaboration, guiding the team to deliver reliable production support, incident management, and timely escalation in line with SLA commitments.

You will engage with multiple teams, drive problem resolution, and help establish disaster recovery and data-retention practices, contributing to a stable, compliant service ecosystem.

Qualifications

• Advanced proficiency in Service Desk Management.
• A minimum of 2 years of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment promptly and efficiently.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational policies and standards.

Skills

Service Desk Management

2+ years experience

Education

Bachelor's Degree in relevant field

Job description

THE WORK:

Discover the opportunity to lead with insight and collaboration. You will collaborate and manage the team to perform effectively, engage with multiple teams, and contribute to key decisions. You will provide solutions to challenges for your immediate team and across multiple teams, all while reflecting a strong foundation in Service Desk Management. Join us to make a meaningful impact and grow in a supportive environment.

Key Responsibilities:

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment promptly and efficiently.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational policies and standards.

HERE'S WHAT YOU WILL NEED:

• Advanced proficiency in Service Desk Management.
• A minimum of 2 years of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate problem solving skills.
• Intermediate communication skills.
• Beginner project coordination skills.
• Advanced analytical thinking skills.
• Intermediate customer service skills.