RRN00015395 - Service Desk Associate Manager

Accenture in India; Gurugram District; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Accenture in India seeks a seasoned Service Desk Manager to lead collaboration across multiple teams while ensuring production systems meet SLAs and incidents are resolved promptly.

You will apply a strong foundation in service desk management to guide disaster recovery, data retention, and informed decision-making, delivering meaningful impact for the business.

Qualifications

• Experience in service desk management.
• Minimum of 5 years of experience in related skills and 12+ years overall.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating as defined in Service Level Agreements.
• Drive incident and outage resolution and communication to minimize downtime.
• Facilitate restoration of service to the production environment promptly and efficiently.
• Establish disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies.

Skills

Service Desk Management

Education

Bachelor's Degree

Job description

THE WORK

Discover the opportunity to lead with insight and collaboration. You will collaborate and manage the team to perform effectively, engage with multiple teams, and contribute to key decisions. You will also provide solutions to problems that apply across multiple teams, all while reflecting a strong foundation in Service Desk Management. Join us to make a meaningful impact and help shape the future together.

RESPONSIBILITIES

• Ensure production systems are available and operating as defined in Service Level Agreements.
• Drive incident and outage resolution and communication to minimize downtime.
• Facilitate restoration of service to the production environment promptly and efficiently.
• Establish disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies.

REQUIREMENTS

• Expert proficiency in Service Desk Management.
• A minimum of 5 of experience in relevant related skills and 12+ years overall.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Advanced problem solving
• Intermediate communication skills
• Advanced conflict resolution
• Intermediate process improvement
• Beginner project coordination